FAQ

  1. How long before my event should I request a permit?One week in advance of the event is preferred; the sooner the better.
  2. Do all schools cost the same? Yes, rates are based on the classification of an organization. We have 4 classifications:
    • Group A – which is youth related activities;
    • Group B – which is not for profit;
    • Group C – which is profit making;
    • Group D – which is Reciprocal Groups. A description of the classifications can be found in our Administrative Procedure #550 – Use of Facilities.

    Also, when requesting a weekend permit at a school that is not on municipal water, there will be additional charges to have the custodian come in to ‘flush’ the water. Schools can also recommend a custodial presence for security reasons.

  3. Why do you need to know how many participants?Our on-site staff need to be aware how many people will be entering the building. This information is also required for Ministry reporting.
  4. Why do you need to know if participants are under 18?The Ministry of Education has put a great deal of emphasis on the use of schools for youth related activities. This information needs to be reported to the Ministry on an annual basis.
  5. Can we rent out classroom space? The school Principal identifies spaces within the school that are available for community use. If classroom space has been identified at the school you are inquiring about it will be available for rental.
  6. What if I want a room that is not listed?Typically, gyms, auditoriums and cafeterias are the facilities approved for community use. If you wish to use another facility please contact the Community Use of Schools Coordinator to discuss (519) 527-0111 ext. 240. However, it is most likely that if the space is not listed you will not be permitted to use it.
  7. What times can I request? On a school day, you can request anytime between 4 and 10:30 p.m. On the weekend, permits usually start no earlier than 8 a.m. and go no later than 10:30 p.m. (except for special events). If you require times outside of these hours, please contact the CUS Coordinator at (519) 527-0111 ext. 240.
  8. What does the red highlighted area mean?Red indicates that there is a conflict with the date. That particular space is not available on the time or day you have requested. You can hold your curser over the entry to receive an explanation. Click on it to adjust the time, day or school. Conflicts can be removed by clicking ‘remove’. All PD Days and board holidays (including March & Christmas Breaks) will show as conflicts. Well watered schools are not available through the summer months.
  9. Our group wants to use school equipment.Permit holders are allowed the use of the tables and chairs, gym equipment etc. as listed on the permit, if they are available at that school. The use of any equipment is at the discretion of the principal, and must be requested on your permit. If the equipment is expensive and/or specialized i.e. sound system, lighting, etc. then the school may want to charge for it’s use and/or want to have someone on site to run the specialized equipment. These arrangements vary from school to school and any arrangement is between the school and the permit holder.
  10. What if we need to make changes to our permit once we have input it and/or it is approved?Changes and additions can be requested through your permit on-line. At least 3 days notice is required. If there are numerous changes to your permit, you may be charged a fee. If you have any questions regarding this please contact the CUS Coordinator at (519) 527-0111 ext. 240.
  11. If I have a question about my permit what should I do?There is a ‘discussion’ option in your permit. Enter your question here and the CUS Coordinator and/or Assistant will respond, or contact them directly at 519-527-0111 ext. 240 or 205.
  12. Once I submit my request is it approved?No, there is a 4-step approval process for external permits. When you see the status of your permit change to ‘approved’ that is when final approval has been received.
  13. How long will it take before my request is approved?Depending on when you input your request it could take a week or longer.
  14. How will I know if my permit is approved?Once your permit has been approved, you will receive an e-mail copy. There may be some dates missing from your original request. Be sure to check the dates in the listing. You can go back into your permit to add additional dates on a different day, different time or different location.
  15. Will there be any additional or “hidden” costs added to my permit?Please review your approved permit for any changes. If the school has requested a custodial presence (whether just a 4 hr open/close or for the duration of the permit), the fees will have been added to the permit. Please note: Additional charges can be applied to your invoice after the event has occurred if for example the facility was left in a mess and/or damages were made to equipment or property, .etc
  16. Will I be charged for Cancelling a permit?At this time, we do not have any cancellations fees. However, it is important that you cancel a booking as soon as possible. A no-show fee of $10.00 per incident will be added to the cost of the permits for groups who fail to use the booked space at any time, without providing notice of cancellation within 72 hours.
  17. Are custodial rates the same for all bookings?No. Custodial rates are different depending of your classification (Group A, B or C or D), and depending on the day of your booking. To see the rates, refer to Appendix B, Page 2 in the Schedule of Fees.
  18. Why do I need to provide insurance?As per AMDSB’s Procedure #550 – any individual, group or organization using the school facility must provide proof of liability insurance. If you or your group/org. do not have insurance, the Board can make arrangements to provide it for you through OSBIE (note: there are some activities that it will not cover ie. kickboxing etc.) Groups A & B, that do not have insurance can be covered by OSBIE at no charge to the organization – the cost will be covered by CUS funding; however, Group C (Profit-Making) organizations must pay for this coverage if they do not have their own. For more information and details on insurance please visit our webpage or contact the CUS Coordinator at (519) 527-0111 ext. 240.
  19. What type of payment do you accept?For payment we accept VISA, Mastercard or cheque. Invoices and/or Statements are emailed out on the 15th of every month for the previous months bookings (for example: a June 12th booking will be invoiced to you on July 15th). Credit cards are debited at the end of each month, for that month’s past bookings.